Dear valued client,
As a shared client, you may have noticed some strange downtime, issues with quotas, and issues with creating accounts. We have found the solution, and believe it to be the cause of the VPS we have the server on. Currently Crissic’s shared clients are located on a large VPS on our main node. The issue that has arisen is that by default, openVZ and HyperVM have a max_quota limit of 1000, and we are using around 1250. The cause of the high quota usage is due to the amount of clients we have located on our shared server. The only way to correct this is to move the clients onto a dedicated box, where these issues would not happen.
We will be moving to a Core2Duo in the same datacenter, so the only difference will be less downtime due to server issues, and new IP’s. To explicate the move with minimal downtime, we will be updating the name servers to include these new IP’s, and send out an email to those who use custom name servers. After 48-72 hours after we have added these IP’s to our name server list, we will move data, and shut off the old server. This way, data loss will be minimal, and downtime will be non-existent.
We understand that this may cause some stress, so we are giving the warning out now. We plan to have our new server up within a week, where we would be transferring data during the weekend, on Saturday June 14th.
We will send out another email once the new server is up, and with a list of the IP’s. We will open separate support tickets with our clients that have a dedicated IP on our shared services.
Thank you for your understanding, and we hope this will go as smoothly as possible. If you have any questions, comments, or concerns, please do not hesitate to open a support ticket, talk with us via live chat, or give us a call on our toll free at 1(877)-677-8889
Thank you for your time and patience.
Skylar MacMinn
CEO of Crissic Solutions, LLC
www.crissic.com
1(877)-677-8889
